Privacy Policy

Air Conditioning Hope Island (airconditioninghopeisland.com.au) is operated by a fully licensed, insured and ARC-certified air conditioning business, Lic #83326 and ARC #L160535. This Privacy Policy applies only to this website and explains what personal information we collect, why we collect it, how we use it, who we share it with, and how we protect it.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us through the phone number or contact form on it, you agree to the practices described in this policy.

This policy covers visitors to airconditioninghopeisland.com.au only. It does not extend to any other website, and it does not cover information you give us verbally on site once a job is booked, which is handled as part of the normal course of providing air conditioning services.

We collect personal information in three ways: information you give us directly, information collected automatically as you browse, and information we receive from third parties who help us run this website.

Information you give us:

• Your name, phone number and email address, when you submit our contact form
• Your suburb, the service you need, how urgent it is, and any message details you provide on the contact form
• Any other information you choose to give us when you contact us by phone, such as details about your air conditioning system or the problem you are experiencing

Information collected automatically:

• Cookies and usage data, including which pages you view, how long you spend on each page and how far you scroll
• Device information, including browser type, operating system, IP address and screen resolution
• Your approximate location, based on your IP address, which helps us understand which suburbs our visitors are searching from

Information from third parties:

• Call metadata from our call-tracking provider when you call the phone number listed on this site, including the number you called from and the time and duration of the call
• Conversion data from Google Ads or other advertising platforms, if you arrived at this website via a paid ad

We do not collect sensitive information such as health records, financial account details or government identifiers through this website.

We use your personal information for specific, limited purposes only. We do not use it for anything beyond what is listed here.

• To respond to your contact form submission or phone call and arrange a quote or booking
• To book and complete air conditioning work at your property, including installation, repairs, replacement or cleaning
• To provide workmanship guarantee service or follow-up once you become a customer
• To improve this website and understand which pages help visitors find what they need, using Google Analytics
• To attribute which marketing channel a call or enquiry came from, using our call-tracking provider and Google Tag Manager
• To comply with our legal obligations, including tax records and licence reporting

We only share your data with the following parties, each of whom plays a specific role in running this website and our business.

• Cloudflare (United States): hosts this website and protects it from malicious traffic. Cloudflare Privacy Policy
• Google Analytics 4 and Google Tag Manager (United States): help us understand how the website is used. Google Privacy Policy
• Our call-tracking provider (Australia): tracks which marketing channel a phone call came from.
• Our lead-management system: receives and stores contact form submissions so we can respond to your enquiry.

We do not sell your personal information to any third party, and we do not use it for purposes beyond those listed in this policy. We do not share your data with data brokers, advertising exchanges, or any party outside the list above.

This website uses cookies, which are small text files stored on your device when you visit, to support analytics and tag management. Cookies help us understand how visitors use the site, which pages are useful, and where people drop off, so we can keep improving it over time. Some cookies are set directly by this website, and some are set by the third parties listed in the section above, such as Google Analytics.

You can disable or delete cookies in your browser settings at any time. If you do, some parts of the website may not function as intended, though you will still be able to call us or use the contact form. Most browsers explain how to manage or delete cookies in their help or settings menu.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained according to Google Analytics default settings, currently 14 months
• Call recordings (if any are made): retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information.

• Access: you can ask what personal data we hold about you, and we will respond within a reasonable time
• Correction: you can ask us to correct inaccurate, incomplete or out-of-date information
• Deletion: you can ask us to delete your data, subject to our legal record-keeping obligations
• Complaints: you can raise a concern with us directly in the first instance, using the contact details below. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To make a request about your personal information, call us on (07) 5661 9525 or use the contact form on our Contact page.

We take reasonable steps to protect the personal information we hold, including using HTTPS encryption on this website, secured hosting infrastructure through Cloudflare, and access controls on our lead-management system so only relevant team members can view enquiry details. No method of transmission or storage over the internet is completely risk-free, but we work to keep your information secure at every step.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian becomes aware that a child has submitted information through this website, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date at the top of the policy. Continued use of this website after an update means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, get in touch using the details below.

• Business: Air Conditioning Hope Island
• Operating under: A fully licensed, insured and ARC-certified air conditioning business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9525
• Website: airconditioninghopeisland.com.au

For general enquiries, please contact us or read our Terms of Use.